Privacy Policy

Your privacy matters to us

Last updated: 11 April 2026

Argent Digital Limited (NZBN 9429051714048) ("we", "us", "our") operates the website argentdigital.co.nz and provides web development, digital tools, and IT consultancy services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs).

1. Information we collect

We may collect the following personal information:

• Contact details you provide through our contact form or email, including your name, email address, phone number, and message content.
• Business information relevant to providing our services, such as your business name, website URL, and project requirements.
• Technical data collected automatically when you visit our website, including IP address, browser type, device information, pages visited, and referring URL. We use Google Analytics for this purpose.
• Communication records including emails, phone calls, and messages exchanged during the course of our business relationship.

2. How we collect information

We collect personal information:

• Directly from you, when you fill in our contact form, email us, or call us.
• Automatically, through cookies and analytics tools when you browse our website.
• From third parties, only where you have authorised this or it is publicly available.

3. Why we collect it

We use your personal information to:

• Respond to your enquiries and provide quotes.
• Deliver and manage our services, including website development, hosting, and maintenance.
• Send you project updates and relevant communications.
• Improve our website and services through analytics.
• Comply with our legal obligations under New Zealand law.
• Issue invoices and manage payments.

We will not use your personal information for purposes other than those listed above without your consent, unless required by law.

4. Cookies and analytics

Our website uses Google Analytics to collect anonymous usage data. This helps us understand how visitors interact with our site so we can improve it. Google Analytics uses cookies to collect this information. No personally identifiable information is shared with Google beyond what is standard in their analytics service.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. How we store and protect your information

Your personal information is stored securely using industry-standard measures, including:

• Encrypted databases hosted by Supabase (cloud infrastructure).
• HTTPS encryption across our entire website.
• Access restricted to authorised personnel only (the two co-founders of Argent Digital Limited).

While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Sharing your information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who assist us in operating our business (e.g., hosting providers, email services, payment processors), only to the extent necessary for them to provide their services.
• Legal authorities if required by law, regulation, or legal process.

Our service providers may store data outside New Zealand. Where this occurs, we ensure appropriate safeguards are in place consistent with the Privacy Act 2020.

7. Your rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information, subject to any legal obligations we may have to retain it.
• Withdraw consent for any processing based on your consent.

To exercise any of these rights, contact us at privacy@argentdigital.co.nz. We will respond within 20 working days, as required by the Privacy Act 2020.

8. Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for the duration of any resulting business relationship, plus a reasonable period thereafter for record-keeping purposes.

9. Complaints

If you believe we have breached the Privacy Act 2020 or mishandled your personal information, you may:

• Contact us at privacy@argentdigital.co.nz and we will investigate promptly.
• Lodge a complaint with the Office of the Privacy Commissioner.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Terms of Service

Terms of Service

Last updated: 11 April 2026

These Terms of Service ("Terms") govern your use of the website operated by Argent Digital Limited (NZBN 9429051714048) ("we", "us", "our") at argentdigital.co.nz, and any services we provide to you. By accessing our website or engaging our services, you agree to these Terms.

1. Our services

Argent Digital Limited provides bespoke web development, digital tools, IT consultancy, and ongoing website hosting and maintenance services. The specific scope, timeline, and cost of any work will be agreed in writing (via email or a formal proposal) before work begins.

2. Quotes and pricing

All prices displayed on our website are in New Zealand Dollars (NZD) and are inclusive of GST unless otherwise stated. Quotes are valid for 30 days from the date of issue unless otherwise specified. We reserve the right to adjust pricing for projects where the scope changes materially from the original agreement.

3. Payment terms

• Project work: We typically require a 50% deposit before commencing work, with the remaining balance due upon completion and before launch, unless otherwise agreed.
• Ongoing services: Monthly hosting and maintenance fees are billed monthly in advance and are due within 14 days of invoice.
• Late payments: We reserve the right to suspend services if payment is more than 14 days overdue.

4. Intellectual property

Your content

You retain ownership of all content, images, logos, and materials you provide to us. By providing these materials, you grant us a licence to use them solely for the purpose of delivering our services to you.

Our work

Upon full payment, you own the custom website or application we build for you, including all custom code, design assets, and content we create specifically for your project. This does not include:

• Third-party software and libraries used in your project (e.g., open-source frameworks), which remain subject to their own licences.
• Our proprietary tools and components that we may use across multiple client projects. You receive a perpetual licence to use these as part of your project, but ownership remains with Argent Digital Limited.

5. Your responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information as needed for your project.
• Provide timely feedback and approvals to keep the project on schedule.
• Ensure you have the right to use any content, images, or materials you provide to us.
• Pay invoices within the agreed timeframes.

6. Website use

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws.
• Attempt to interfere with, compromise, or disrupt the website or its infrastructure.
• Submit false, misleading, or spam content through our contact forms.
• Reproduce, duplicate, or exploit any part of the website without our written permission.

7. Warranties and disclaimers

We take pride in our work and will deliver services with reasonable care and skill. However:

• Our website is provided "as is". We do not warrant that the website will be uninterrupted, error-free, or free of viruses.
• We do not guarantee specific results from our services, such as search engine rankings, traffic levels, or revenue increases.
• To the maximum extent permitted by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, we exclude all implied warranties not expressly stated in these Terms.

8. Limitation of liability

To the maximum extent permitted by New Zealand law:

• Our total liability for any claim arising from our services is limited to the total fees you have paid us for the specific service giving rise to the claim.
• We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.
• Nothing in these Terms limits or excludes liability that cannot be limited or excluded under New Zealand law, including the Consumer Guarantees Act 1993 where applicable.

9. Hosting and uptime

For clients on our ongoing hosting plan, we will use reasonable efforts to maintain website availability. However, we do not guarantee 100% uptime. We are not liable for downtime caused by factors outside our control, including third-party hosting provider outages, internet disruptions, or force majeure events.

10. Termination

By you

You may cancel ongoing services (hosting and maintenance) at any time by giving us 30 days written notice. No refund is given for the current billing period.

By us

We may terminate or suspend services if you breach these Terms, fail to pay invoices, or if continuing the relationship becomes impracticable. We will provide reasonable notice where possible.

After termination

Upon termination of ongoing services, we will provide you with a copy of your website files and assist with a reasonable transition, provided all outstanding invoices are paid. We do not hold your website hostage.

11. Dispute resolution

If a dispute arises, we will first attempt to resolve it through good-faith negotiation. If we cannot reach a resolution, the dispute will be submitted to mediation in New Zealand. These Terms are governed by the laws of New Zealand, and the courts of New Zealand have exclusive jurisdiction.

12. Changes to these terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

13. Contact

If you have any questions about these Terms, contact us at: